FAQ's

Frequently Asked Questions

Shipping & Delivery
Q: What are the shipping charges?
A: Free shipping on orders above PKR 2,000. Standard delivery within 5-7 business days to major cities.

Q: Do you ship internationally?
A: Currently, we deliver within Pakistan. International shipping coming soon.

Product Information
Q: Are your products authentic?
A: Yes, all products are 100% authentic and sourced from authorized suppliers.

Q: Can I return products?
A: Returns accepted within 14 days in original condition with packaging.

Q: Do you offer cash on delivery?
A: Yes, COD is available for most cities in Pakistan.

Payment
Q: What payment methods do you accept?
A: Credit/Debit cards, JazzCash, EasyPaisa, and bank transfers.

Q: Is it safe to enter my card details?
A: Yes, we use SSL encryption for all transactions.

Product Quality
Q: Are the products dermatologist-tested?
A: Most of our products are dermatologist-tested. Check product description for details.

Q: Can I use these products if I have sensitive skin?
A: We have products for all skin types. Consult product descriptions or contact us for recommendations.